Training Programs
Your Need, Your Choice
Managing Your Job Search
Summary: The goal of this workshop is to provide a multitude of job search methods and tools for a successful job hunt.
Learning objectives:
Understand and Manage Job Loss
Core Concepts of the Job Hunt
Job Search Strategies
Networking … what is it?
Do Your Homework
Topic: AJCC Customer Training
Ideal Class Size: 20
Minimum Class Size: 15
Maximum Class Size: 30
Skills! We All Have Them
Summary: Job seeking is in many ways an exercise in self-exploration. To sell yourself you need to know yourself and what skills you bring to the table.
Learning Objectives: Job seekers will not only learn what their skills are but will also learn techniques to showcase their skills throughout their job search. They will also identify their skills gaps and develop a plan to develop or improve on skills that might be needed to reach their career goals.
Get Acquainted with One’s Self
Skill Assessment
Skill Gap Identification
Techniques that demonstrate your skills
Topic: AJCC Customer Training
Ideal Class Size: 20
Minimum Class Size: 15
Maximum Class Size: 30
How to Work a Room
Summary: Understanding how negative self-talk can jeopardize your ability to network and taking the steps to reverse that self-talk.
Learning Objectives:
Risk Factors
Traditional Roadblocks
Essential Conversation Skills
Strategies for Success
Topic: AJCC Customer Training
Ideal Class Size: 20
Minimum Class Size: 15
Maximum Class Size: 30
Incredible Customer Service
Summary: Help job seekers and incumbent workers improve their communication (and listening) skills and enhance their ability to provide “incredible” customer service.
Learning Objectives:
Part I
What is Customer Service?
Basic vs. Incredible Customer Service
Telephone Etiquette
Part II
Why, oh why, did the customer leave?
The ten deadly sins of customer service
Everything Counts
Part III
Oh, those challenging customers
Creating customer solutions
The Service Recovery Process
Calm Thyself!
Topic: AJCC Customer Training/Customer Service Trainings
Ideal Class Size: 20
Minimum Class Size: 15
Maximum Class Size: 30
Slay the Myths
Summary: Looking for a job is rarely an easy task. Older workers can encounter age discrimination, even if it is not explicit. There continues to be the same stereotypes about older workers, such as they are not willing to try new things, do not have experience with technology and will not pull their weight. But there are ways to handle these challenges, including thinking differently.
This workshop is designed to look at the myths about older workers and learn to reject them.
Learning Objectives: Older workers will be motivated to identify the strengths they bring to the workforce, diminish pre-conceived ideas they and or employers may have and develop strategies for success.
What is OLD?
Common Myths
Dispel the Myths
Workplace Myths
Approaches and Tactics for the Older Worker
Shake off the Cobwebs
Topic: AJCC Customer Training
Ideal Class Size: 20
Minimum Class Size: 15
Maximum Class Size: 30
Business is the Customer
Summary: An engaging and hands-on training that encourages workforce professionals to engage with business in a way that strengthens their ability to customize their services to the employer and thereby assuring their job seeking customers meet the talent needs of business.
Learning Objectives: Help workforce development staff understand the role of business within our delivery system. Improve services to employers and provide an overall strategic framework to enable staff to accomplish their roles and responsibilities.
The Role of Business
Listening to Business
Building relationships for long-term partnership
Strengthen the connection by uncovering their needs and building trust
It is not always about our services
Providing value added services
Effective Communication with Business… What they are looking for
The Speed of Business
Getting Out There
Topic: Business Services and Employer Engagement
Ideal Class Size: 20
Minimum Class Size: 15
Maximum Class Size: 30
Selling Your Business Services
Summary: Selling is more than marketing; marketing is more than promotion; promotion is a perception that you have something that the buyer wants; solving problems is what businesses are buying… so the perception we are selling is to let business know that we are problem solvers.
Learning Objectives: Effective Business engagement promotion and publicity approaches to increase the reach and visibility of WIOA Business Services.
Who is your ideal customer or target market?
Understand your strengths/weaknesses,
Understand your environment
Understand the competition
Product Analysis
Must meet or exceed businesses expectations
Where are the customers
Develop a Marketing Strategy … (Can also include prospecting strategies)
Topic: Business Services and Employer Engagement
Ideal Class Size: 20
Minimum Class Size: 15
Maximum Class Size: 30
Conflict and Negotiation in the Workplace
Summary: Conflict in the workplace can create negative outcomes; resolving conflict in the workplace can optimize effectiveness.
Learning Objectives:
Conflict Perspective
Conflict Process Model
Sources of Conflict
Conflict Handling Styles
Conflict Management
Resolving through Negotiation
Topic: Conflict Resolution
Ideal Class Size: 20
Minimum Class Size: 15
Maximum Class Size: 30
Sector by Sector
Summary: Pro-actively design a model that creates a broader collaboration among workforce development representatives using combined resources to achieve shared objectives that place job seekers in relevant career pathways and sectors.
Learning Objectives: Create an overall strategic framework for implementation of a plan which will support a Sector Strategy workforce development system… locally or regionally. In creating the plan, it is the goal to assure that all stakeholders – be they employers, staff, sector experts, academia, Board members, or local authorities – understand their role and are enabled to accomplish their responsibilities.
Key activities:
Conduct research
Identify key resources and sector experts
Satisfactorily define sectors
Know the market and how it is changing
Assure appropriate and significant data collection
Create sector leaders and teams
Promote training to gain sector knowledge
Collectively create sector objectives
Topic: Sector Strategy Development
Ideal Class Size: 20
Minimum Class Size: 10
Maximum Class Size: 20