Training Programs

Your Need, Your Choice

Managing Your Job Search

Summary:  The goal of this workshop is to provide a multitude of job search methods and tools for a successful job hunt.


Learning objectives:

  • Understand and Manage Job Loss

  • Core Concepts of the Job Hunt

  • Job Search Strategies

  • Networking … what is it?

  • Do Your Homework


Topic:  AJCC Customer Training

Ideal Class Size:  20

Minimum Class Size:  15

Maximum Class Size:  30

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Skills!  We All Have Them


Summary:  Job seeking is in many ways an exercise in self-exploration.  To sell yourself you need to know yourself and what skills you bring to the table. 

Learning Objectives:   Job seekers will not only learn what their skills are but will also learn techniques to showcase their skills throughout their job search.  They will also identify their skills gaps and develop a plan to develop or improve on skills that might be needed to reach their career goals.

  • Get Acquainted with One’s Self

  • Skill Assessment

  • Skill Gap Identification

  • Techniques that demonstrate your skills

Topic:  AJCC Customer Training

Ideal Class Size:  20

Minimum Class Size:  15

Maximum Class Size:  30


How to Work a Room


Summary:  Understanding how negative self-talk can jeopardize your ability to network and taking the steps to reverse that self-talk.


Learning Objectives: 

  • Risk Factors

  • Traditional Roadblocks

  • Essential Conversation Skills

  • Strategies for Success


Topic:  AJCC Customer Training

Ideal Class Size:  20

Minimum Class Size:  15

Maximum Class Size:  30


Incredible Customer Service


Summary:  Help job seekers and incumbent workers improve their communication (and listening) skills and enhance their ability to provide “incredible” customer service.


Learning Objectives:

Part I

  • What is Customer Service?

  • Basic vs. Incredible Customer Service

  • Telephone Etiquette


Part II

  • Why, oh why, did the customer leave?

  • The ten deadly sins of customer service

  • Everything Counts


Part III

  • Oh, those challenging customers

  • Creating customer solutions

  • The Service Recovery Process

  • Calm Thyself!


Topic:  AJCC Customer Training/Customer Service Trainings

Ideal Class Size:  20

Minimum Class Size:  15

Maximum Class Size:  30


Slay the Myths

Summary:  Looking for a job is rarely an easy task.  Older workers can encounter age discrimination, even if it is not explicit. There continues to be the same stereotypes about older workers, such as they are not willing to try new things, do not have experience with technology and will not pull their weight. But there are ways to handle these challenges, including thinking differently.

This workshop is designed to look at the myths about older workers and learn to reject them.

Learning Objectives:  Older workers will be motivated to identify the strengths they bring to the workforce, diminish pre-conceived ideas they and or employers may have and develop strategies for success.

  • What is OLD?

  • Common Myths

  • Dispel the Myths

  • Workplace Myths

  • Approaches and Tactics for the Older Worker

  • Shake off the Cobwebs


Topic:  AJCC Customer Training

Ideal Class Size:  20

Minimum Class Size:  15

Maximum Class Size:  30



Business is the Customer


Summary:  An engaging and hands-on training that encourages workforce professionals to engage with business in a way that strengthens their ability to customize their services to the employer and thereby assuring their job seeking customers meet the talent needs of business.


Learning Objectives:  Help workforce development staff understand the role of business within our delivery system. Improve services to employers and provide an overall strategic framework to enable staff to accomplish their roles and responsibilities.

  • The Role of Business

  • Listening to Business

  • Building relationships for long-term partnership

  • Strengthen the connection by uncovering their needs and building trust

  • It is not always about our services

  • Providing value added services

  • Effective Communication with Business… What they are looking for

  • The Speed of Business

  • Getting Out There


Topic:  Business Services and Employer Engagement

Ideal Class Size:  20

Minimum Class Size:  15

Maximum Class Size:  30


Selling Your Business Services


Summary:  Selling is more than marketing; marketing is more than promotion; promotion is a perception that you have something that the buyer wants;  solving problems is what businesses are buying… so the perception we are selling is to let business know that we are problem solvers.


Learning Objectives:  Effective Business engagement promotion and publicity approaches to increase the reach and visibility of WIOA Business Services.

  • Who is your ideal customer or target market?

  • Understand your strengths/weaknesses,

  • Understand your environment

  • Understand the competition

  • Product Analysis

  • Must meet or exceed businesses expectations

  • Where are the customers

  • Develop a Marketing Strategy … (Can also include prospecting strategies)


Topic:  Business Services and Employer Engagement

Ideal Class Size:  20

Minimum Class Size:  15

Maximum Class Size:  30


Conflict and Negotiation in the Workplace


Summary:  Conflict in the workplace can create negative outcomes; resolving conflict in the workplace can optimize effectiveness.


Learning Objectives:

  • Conflict Perspective

  • Conflict Process Model

  • Sources of Conflict

  • Conflict Handling Styles

  • Conflict Management

  • Resolving through Negotiation


Topic:  Conflict Resolution

Ideal Class Size:  20

Minimum Class Size:  15

Maximum Class Size:  30



Sector by Sector


Summary:  Pro-actively design a model that creates a broader collaboration among workforce development representatives using combined resources to achieve shared objectives that place job seekers in relevant career pathways and sectors.


Learning Objectives:  Create an overall strategic framework for implementation of a plan which will support a Sector Strategy workforce development system… locally or regionally.  In creating the plan, it is the goal to assure that all stakeholders – be they employers, staff, sector experts, academia, Board members, or local authorities – understand their role and are enabled to accomplish their responsibilities.

Key activities:

  • Conduct research

    • Identify key resources and sector experts

    • Satisfactorily define sectors

    • Know the market and how it is changing

  • Assure appropriate and significant data collection

  • Create sector leaders and teams

  • Promote training to gain sector knowledge        

  • Collectively create sector objectives 


Topic:  Sector Strategy Development

Ideal Class Size:  20

Minimum Class Size:  10

Maximum Class Size:  20

           

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